sWe are Pure Pleasure Toys!
Shocked with the ever-increasing number of counterfeit products that flood eBay, we’ve decided to create Pure Pleasure – an innovative company that specializes in high quality, authentic products.
Counterfeit products are a real problem. The materials they use can pose a serious threat to your health, quality is inexistent, and durability is out of the equation.
But we are here to make a difference.
Our mission is to be the champion of customers who want real products, high-quality products that are truly authentic and exceed expectations.
To do that, we handpick our manufacturers, assess their products and perform quality control to make sure you get authentic products using only FDA-approved materials.
In addition to that, we offer a 30-day return guarantee; free, fast and discreet shipping/packaging; and a professional customer support team ready to address any concerns and answer any questions you might have.
In a nutshell: we are all about you.
We are the only Ebay seller which offers LIFETIME SUPPORT for all our costumers
Every day, countless professionals ranging from quality control, customer support and manufacturers work diligently to make sure every interaction with us is rewarding.
Pure Pleasure was created to address the ever-growing problem of counterfeit products. That simple, yet strong vision that has guided our work from Day One continues to be as strong as when we first started.
We want our customers to buy products with the certainty that they are buying authentic products designed by professionals, created to be durable, using only high-quality FDA-approved materials that won’t harm their health or disappoint them in the long run
From the moment the product is manufactured, to the second it arrives to your home, you know that Pure Pleasure was there every step of the way. Making sure everything was done according to the highest standards. To deliver a service and a product that very few can rival with.
All products are shipped in well packaged, 100% discreet package, directly from our nearest USA warehouse, so you will get your package as fast as possible.
99% of orders are shipped same day or on the next business day after payment is received (Monday to Friday).
After we ship your order, eBay will send you a shipping confirmation email which includes your tracking number and a link to track your package.
You can also retrieve your tracking number and order status by going to the Purchase History page of your My eBay account. Your order status and tracking number will be listed if your order has been shipped.
Delivery times for free economy shipping vary from 3-7 business days (depending on your location).
Delivery times for free priority shipping vary from 1-4 business days (depending on your location).
Delivery times for free EXPRESS shipping vary from 1-2 business days (depending on your location).
We want to ensure that all of our buyers are offered all the benefits that eBay has to offer. In order to ensure that all of our buyers qualify for eBay Buyer Protection, we only accept payment through PayPal.
PayPal allows you to complete your purchase quickly and securely. It offers a variety of payment options including all the major debit and credit card carriers.
Charges on your PayPal/credit card will show “Frangi” as the merchant
To ensure high quality standards, we check each and every product (outer package) before packaging and shipping. Despite this, unfortunately sometimes some products arrive defected (manufacturer defects or defects occure during transport).
BUT DO NOT WORRY
In situations like this, we are happy to shipp you a replacement or 100% REFUND (your choice).
FREE RETURN SHIPPING is also available for customers who receive defected product or do not receive the correct item. If you believe you’ve received defective or an incorrect item, contact us and we will then send you a Free Return Shipping Label.
Changed your mind on your purchase (Unwanted item)
We’ve got you covered also in situations like this.
We offer you a 30 days money back guarantee on your order.
Due to health code regulations unwanted items must be returned in unopened and original manufacturer sealed packaging and the seal must be intact. I hope that you understand that no one want to come in touch with potentially used product.
In those situations return postage must be paid by the customer. Please also note that we are charging 30% restocking fee for returning unwanted products, which will be deducted from refund.
Restocking fee covers handling, shipping, ebay and paypal fees that we already pay for delivering your purchase.
Please contact us if you would like to return your product, so we will be able to assist you and make whole process easy and pleasant.
After your package have arrived at our facility, we will processes it within 3 business days. We process returns in the order they are received. Once we do, we will send you an email confirmation immediately after your refund is issued.
Ebay is unfortunately flooded with counterfeit products. Counterfeit products are not sold only from big majority of Chinese sellers but unfortunately a lot of US sellers also sell low quality knock offs which are also harmful for your health.
Because we believe that every custumer should get authentic and quality product, made from FDA approved materials which are not harmfull for your body and health, we are committed to offer you ONLY authentic products, you can count on.
95% of manufacturers with whom we cooperate offer product registration on their website.
With products registration you will gain:
- Peace of mind, knowing that you own authentic products
- Own product that is made from FDA approved, healthy materials
- Manufacturer warranty (lenght off manufacturer warranty varies from manufacturer to manufacturer. We clearly marked lenght of manufacturer warranty in each listing)
- Knowing that you are NOT supporting organized crime
- And finaly and most important, you will know that you are not promoting child labor (yes, unfortunately many counterfeit products are made in life threatening conditions by using child labor).
Unfortunately some smaller manufacturers we cooperate with, doesn’t have product registration websites. But do not worry.
We are covering you also in these rare cases.
Because we pick manufacturers carefully and always check their products, you can have peace of mind,
knowing that product you bought from us is 100% authentic.
We are so confident that you will also get our LIFETIME SUPPORT for all products sold in our Ebay store.
With your help, we will continue to fight against counterfeit products!
Please do not hesitate to contact us if you have any further questions or concerns.
We are always here for you.
“Be the change that you wish to see in the world.” – Mahatma Gandhi
We want to hear from you!
We are dedicated to our customers and want you to have the personal attention you deserve.
Not only do we offer authentic products with manufacturer warranty, incredible pricing, 30 day return guarantee, FREE fast and 100% discreet shipping and LIFETIME support but it is our desire to earn 5 Stars from you every day.
We continue to make YOU, our customer, our number one priority. We want your continued business!
We would love to hear from you if you have questions, suggestions or just want to chat!